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I have some suggestions. I have not thought them through, just want to vomit it out there for people to read. Hopefully the right people read it and maybe take it into consideration.
I think that at least for the time being, that as soon as 2 people are on searching, they should be put into the warm up. This way you can do something instead of watching the timer on the search, and at least you can practice. Also, you will see you are not the only one looking for a game. Or at least show how many people are online searching.
For the community, the ones with a lot of experience. I think that most of them are very friendly. There are some that actually hurt the game. I don't think any newbie wants to be singled out for the reason the team lost. I think as a whole, that needs to be stopped. I have seen it done, and have not seen that person back on since. The game is not easy for most players just picking it up for the first time playing against people that know what is going on. Why not be friendly?
For the in game friend list. The one's that have clans or whatever, you could always add an option to it to have an in game clan list.
I purchased the game when it was on sale. I really did not know about it. Just saw it in the sale page and checked it out after that. When I ask people to get it, they either say they do not know about it, or they don't want to buy a dead game. Maybe find a way to get the word out better. Maybe communicate with the people that bought this game, especially since it is a very small community at this time. It should be easy to do that. This will also motivate them to spread the word.
I paid for the game. But if it were to become a free to play game and not a pay to win game, then I would be fine with it. Build the community and then sell dlc. For the people that would be unhappy that they paid for it, you can compensate them with the drops or whatever it is called or make the dlc free to them. I am sure most just would like to able to find games easier. The game is amazing. Just being able to play it more would be nice.
The rumor on how the developers have given up on this game. How about addressing that? It is easily done. Just go into a large LB community on the ps4 and tell them this.
That is all that I will write for now. I hope this helps.